Refund Policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at sizzlingdezirez@gmail.com.

If your return is accepted, we'll send you the return address and instructions on how and where to send your package.

Customers are responsible for all return shipping costs. Original shipping charges are non-refundable. We recommend using a trackable shipping service, as we cannot be held responsible for returned items lost or damaged in transit.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at sizzlingdezirez@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as novelty, discounted, or used toys), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

For health, hygiene, and safety reasons, intimate products that have been opened or used are not eligible for return unless they qualify under our Defective Product Policy.

We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we've received and inspected your return and let you know if the refund was approved or not.

If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card company to process and post the refund.

Return shipping costs and original shipping charges are non-refundable, except where otherwise required by applicable law.

If more than 15 business days have passed since we've approved your return, please contact us at sizzlingdezirez@gmail.com.

Defective Product Policy

We prioritize the quality of our products and your satisfaction. If you receive a defective item, we're here to assist you.

Our defective product policy allows for the exchange of defective items within 6 months from the date of purchase.

To qualify as defective, the item must exhibit a manufacturing defect or malfunction that impacts its performance.

Please note that proof of purchase is required for all defective product claims.

Items damaged due to misuse, abuse, or neglect are not eligible for return or exchange under this policy.

Customers are responsible for return shipping costs associated with defective product exchanges, except where otherwise required by applicable law.

When reporting a defective item, email us at sizzlingdezirez@gmail.com. We will promptly assist you in resolving the problem and ensuring your satisfaction.

Refunds will not be issued for defective items under our voluntary exchange policy. Instead, we will arrange for an exchange to ensure you receive a functioning product. This does not limit any refund or other remedies required by applicable consumer protection laws.

Contact Information

Sizzling Dezirez

Email: sizzlingdezirez@gmail.com

Text Number: (705) 626-8061